Flexible Support Options

Support Options for:
Infor LN, Infor CloudSuite, Infor M3, Infor CloudSuite Industrial, and more.

Let’s discuss your Infor ERP project and explore how our deep expertise can help you achieve your goals and drive long-term success.

Ready to optimize your ERP solutions? Discover our wide range of support options tailored to your unique needs. Let’s discuss your project and explore how we can help you achieve your goals and drive success!

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Reliable ERP Support Options

Optimizing Performance, Minimizing Downtime

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Our service and support offerings are designed around responsive resolution times, specialized expertise, and a customized approach to meet your exact needs.

Your success is our priority; choose the engagement that delivers results

We offer a comprehensive suite of support services to keep your ERP solution running smoothly and securely, maximizing its value to your business. Our proactive approach helps prevent issues before they arise, ensuring minimal disruption to your operation

"Proactive, Efficient, and Tailored ERP Support Services"

Responsive Resolution Times

Competence Support Centers
“24/7 Expertise, Tailored Support, and Continuous Optimization”

Our Competence Support Centers provide reliable, hands-on support to ensure your ERP systems run smoothly and efficiently. Key features include:

  • Comprehensive Support: Covering 1st to 3rd-level support and Service Desk services.
  • Flexible Delivery: Available remotely or on a hybrid basis to suit your needs.
  • Pay-As-You-Go Model: Time-and-material support for flexible, cost-effective assistance.
  • Pre- and Post-Go-Live Support: Prompt responses to challenges during critical phases.
  • Day-to-Day Operations: Ensuring smooth and efficient system functionality.

Our expert team not only addresses routine maintenance and critical issues but also collaborates with you to identify ongoing optimization opportunities, keeping your business ahead of the curve.

Discover flexible support solutions tailored to your needs. From system optimization to troubleshooting and maintenance, our experts ensure your Infor ERP runs smoothly, helping you maximize efficiency and success.

Get the service desk support that perfectly aligns with your business needs, backed by functional, technical, and administrative experts. Whether you require basic support or full, 24/7 coverage, we provide flexible service tiers tailored to meet your operational requirements.

Get the support you need when you need it. With our Pay-As-You-Go model, you only pay for the time and resources utilized. This model is perfect for businesses with unpredictable support needs or occasional technical issues.

Service Level Agreements

Customized SLAs for Seamless Infor ERP Performance and Efficiency

We provide flexible, tailored Service Level Agreements (SLAs) to meet your unique ERP requirements. Our support ensures your systems operate smoothly, minimizing downtime and maximizing productivity.

Key benefits of our SLAs include:

  • 24/7 Assistance: Around-the-clock support for uninterrupted operations.
  • Rapid Response Times: Quick resolution of critical issues to maintain efficiency.
  • Tailored Solutions: Custom SLAs designed to fit your specific business needs.

With our dedicated team, you can trust your ERP systems to perform at their best

Supported Systems and more

Infor ERP is a comprehensive enterprise resource planning software suite designed to streamline and automate critical business functions, including manufacturing, finance, supply chain, and human resources. As part of the Infor ERP ecosystem, it includes solutions tailored for various industries:

  • Infor LN: Ideal for discrete manufacturing industries such as aerospace, automotive, and industrial equipment.
  • Infor M3: Focused on process manufacturing, fashion, and distribution sectors.
  • Infor CloudSuite: A suite of cloud-based ERP solutions offering flexibility and scalability.
  • Infor Syteline (CloudSuite Industrial): Designed for manufacturers, supporting make-to-order, configure-to-order, and mixed-mode processes.
  • Infor Fourth Shift: Simplified ERP for small to mid-sized manufacturing businesses.

These tools provide robust industry-specific capabilities, real-time insights, and cloud-enabled scalability to help businesses optimize operations, enhance productivity, and drive growth.

AWS (Amazon Web Services) is a leading cloud platform offering a wide range of services for building, deploying, and managing applications in the cloud. With infrastructure spanning the globe, AWS provides robust tools for computing, storage, databases, machine learning, analytics, and more. Its scalability, reliability, and security make it a preferred choice for businesses seeking to innovate and accelerate digital transformation while reducing operational complexity.

Microsoft Azure is a powerful cloud platform that enables businesses to build, deploy, and manage applications and services through a global network of data centers. Azure supports a wide array of tools, including AI, analytics, IoT, and DevOps, and integrates seamlessly with Microsoft solutions like Dynamics 365 and Office 365. Its flexibility, hybrid cloud capabilities, and enterprise-grade security make it ideal for organizations looking to enhance productivity and drive innovation.

A Global Team of ERP Experts

Our global team of ERP experts brings vast experience supporting companies like yours. With a deep understanding of global strategies and everyday local operational challenges, we are the ideal choice for your organization. 

Our proven track record includes successful project implementations, customizations, upgrades, maintenance, and support. 

We prioritize building strong relationships to understand your goals and deliver solutions that improve efficiency, reduce costs, and save time.

Our service support offering is not only affordable and transparent, but also highly flexible and tailored to your specific needs and budget. We guarantee on-time delivery and customize our approach to ensure you get the most value. 

Let’s discuss how we can help your project succeed.

“Affordable, Transparent, and Guaranteed Support Tailored to Your Needs”

Service Level Agreement (SLA) Options - Guaranteed Performance.

When to Seek External Support for Optimal ERP Performance

Expertise Beyond Internal Knowledge

Handling Complex Issues

Some issues may be intricate and require more specialized skills or resources than your in-house team can provide. External support services can address complex problems such as system integrations, standard processes, customizations, and performance tuning with high proficiency and speed.

Even the most skilled internal ERP teams may encounter challenges or require specialized knowledge beyond their current expertise. External support offers access to seasoned professionals with extensive experience in ERP, ensuring that you benefit from the latest best practices, advanced troubleshooting techniques, and an in-depth understanding of complex issues.

Resource Optimization

Managing and maintaining an ERP system can be resource-intensive. External support allows your internal team to focus on strategic tasks and core business functions while entrusting routine maintenance, upgrades, and problem resolution to experts

Expert Competence Center

Our dedicated ERP specialists are here to address your queries, resolve technical challenges, and provide expert guidance for Infor systems—whether LN, M3, or  CloudSuite Industrial. With deep Infor expertise, we help you stay on track and get the most out of your ERP investment.

24/7 Monitoring & Support

Our team of experts continuously monitors your ERP system to detect and resolve potential issues before they can impact your business, ensuring uninterrupted performance.

Find the right Fit For your Organization

We help you identify and implement the best ERP support solutions tailored to your organization’s needs. By applying industry best practices, offering ongoing training, and providing access to a team of highly skilled professionals, we ensure your system remains efficient and aligned with your goals.

Experts for Safeguarding Your ERP

We protect the integrity of your ERP system by implementing industry best practices, providing continuous training, and leveraging a team of highly skilled professionals.

Flexible Support Options

Service Level Support

Service Desk Coverage

Service Level Agreements

Pay-as-you-go support

Microsoft Suite of Applications

Integrating What Matters—Enhancing Your Infor ERP Ecosystem

At Xencore Global, our core focus is Infor ERP—LN, M3, and SyteLine. To ensure seamless operations, we also support integrations with complementary systems like Microsoft Teams, SharePoint, and Office 365. Whether connecting to Salesforce, legacy SAP components, or collaboration tools, we help you extend the power of your Infor environment—securely and efficiently.

System Integration Support